E-GROCERY EXPERIENCE
About E-Grocery
| Since 2005, in-depth analytical and research work has been carried out in the field of E-Grocery. Combining the competencies and experience of leading industry experts from around the world has made it possible to create a series of books on the topic of selling food products on the Internet. The latest one published on Amazon at the end of 2024. Leading experts in marketing, promotion, and advertising of FMCG on the internet from Auchan, Schiever, Globus, Metro C&C, X5 Group, bofrost*, PepsiCo, L'Oreal, Haleon, Nielsen IQ, Utkonos, and many others share their invaluable experiences and discuss successful projects, failures, and challenges encountered in achieving results. |
Dive Into E-Grocery
The course will be useful for:
- Entrepreneurs planning or developing a project in the e-grocery space.
- Service providers (online promotion, website development, delivery, etc.) looking to better understand the specifics of the market.
- Managers at various levels in FMCG: grocery retail, children's products, household chemicals, etc.
- E-commerce managers from other sectors planning to enter a new market.
CX Studio “Pulse” performs the research of the E-Grocery online channels and evaluates the digital customer experience. We use the different perspectives to study the actual customer experience such as functionality benchmark and Customer Journey Mapping. As a result, we provide both ratings of the best e-grocery retailers on the market and practical materials for the e-grocery companies’ management to take actions for the further digital evolution.
Our mission:
- to bring clarification and visibility of the quality of "as is" customer experience,
- reveal the rating of the best services in the area,
- create a high standard of customer experience by publishing the actual benchmark,
- help companies — their product managers, UX/UI designers, and development teams to improve the customer experience they are offering to customers.
We have a unique methodology to estimate the current level of digital customer experience and create a vision for its improvement.
Since 2014, we have supported the first, largest, and only E-Grocery & Foodtech community on Facebook. We bring together more than 3,400 specialists in the fields of food, FMCG, and meal delivery via the Internet from all over the world to share their experiences and knowledge. Our community offers news, analysis, reviews, interviews with top managers and specialists, and networking opportunities. Join us for everything you need to know about e-grocery worldwide and gain more insights!
calle Ibiza, 3, torre 2
03503 Benidorm, Alicante, Spain
